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Regional Distributor
1-888-241-5004
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Shipping Information:
- Please note that it may take 24-48
hours (not including weekends or holidays) before your package is
shipped.
- Starter kits are shipped and packaged
separately from the machine. You should receive the tracking number
for both via e-mail. This could result in receiving your merchandise
on different days. Some items may ship via USPS.
- Some small items may ship via USPS
and will therefore not have a tracking number available.
- Some items may be drop-shipped directly
from the manufacturer. These items will not receive an automated tracking
number. Please contact us directly if you have any questions regarding
your shipment.
- Shipping included on specified products
is available in the contiguous US only. Shipping to Hawaii, Alaska,
Canada, Puerto Rico, etc... will incur an extra shipping charge.
- We can only ship items weighing under
1lb to a PO Box. Items weighing more than this must be shipped to
a valid street address.
- FedEx & UPS Air Shipments: If
ordering a machine that has to go Next Day, 2nd Day and 3 Day Air
shipping please make sure you place your order before 12:00 PM EST
to help ensure that it ships that day. We do our best to make sure
all priority air packages are shipped the same day. However we cannot
guarantee that air shipments placed after 12:00 PM will ship that
day. Please give us a call if you need a priority package shipped
and you are ordering after 12:00 and we will do our best to get it
out the door.
- Expedited Shipping:
-Next Day Air, 2nd Day Air and 3 Day
Select are subject to FedEx or UPS policies.
-Saturday delivery is only available for FedEx Express or UPS Next Day
Air and must be specified at the time of ordering. No expedited shipments
are delivered on Saturdays unless otherwise specified.
-"In Transit" times provided by FedEx and UPS are based on
business days and do not include Saturdays or Sundays.
- APO Shipping:
-When placing an order with Eagle Coffee for those
serving overseas at an Army Post Office (APO) or Fleet Post Office (FPO)
we ask that you know a few things before you place your order. Specifically
the Service Member's Full Name, the Military Unit, and APO/FPO address
with full zip code.
-The USPS also has weight and size restrictions on packages. Packages
shipped using the USPS cannot exceed 70 pounds because shipping to an
APO/FPO is still considered domestic mail. Size is limited to a total
of 72" including the height, width and length.
-Please note that ALL Super-Automatic Espresso Machines CANNOT be shipped
to APO/FPO address due to USPS size restrictions.
Return Policy:
Your satisfaction is the utmost importance, and we will
gladly accept any
returns 30 days from the date you receive the merchandise for a full refund
minus our shipping cost to you assuming all return guidelines are properly
adhered to. Our mission is to make sure the products our customers buy
are a
proper fit. If you have any questions after a purchase, do not hesitate
to
call us to ensure you receive any instructions necessary for your complete
enjoyment of each product. This policy is not applicable to coffee, cups,
accessories, or parts. Also, any machines that have been personalized
cannot
be returned.
Return authorization numbers are issued by our Customer
Service department.
Please call us at 888-241-5004 to have a Return Authorization form e-mailed
to you that must be read and replied to. Refunds will be issued when
the
products have passed inspection. Machines will not be accepted without
a
return authorization number. If merchandise is returned without an
authorization number, you will be responsible for all associated costs.
Privacy Policy:
This Privacy Policy covers Eagle Coffee’s treatment
of personally identifiable information that we collect when you are on
the wholelattelove.com site.
Information Collection & Use:
Eagle Coffee collects personally identifiable information when you register
for an account and when you use certain products or services. When you
register with Eagle Coffee, we ask for your name, home address, e-mail
address and credit information Eagle Coffee uses this information for
two general purposes: to customize the advertising and content you see
and to fulfill your requests for certain products and services.
Information Sharing & Disclosure:
Eagle Coffee will not sell or rent your personally identifiable information
to anyone. Eagle Coffee will send personally identifiable information
about you to other companies or people when: We have your consent to
share the information. We need to share your information to provide
the product or service you have requested. We need to send the information
to companies who work on behalf of Eagle Coffee to provide a product
or service to you. (Unless we tell you differently, these companies
do not have any right to use the personally identifiable information
we provide to them beyond what is necessary to assist us.) We respond
to subpoenas, court orders or legal process.
Changes to Policy Page:
Eagle Coffee may amend this policy from time to time. If we make any
substantial changes in the way we use your personal information we will
notify you by posting a prominent announcement on our pages.
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